Frequently asked questions

Biletcik is an online ticketing platform where you can buy tickets for concerts, theatre, cinema, stand-up, festivals, sports, workshops and tours across North Cyprus in one place. Find events by city, category and date, and get your ticket in a few minutes.

We list events all over North Cyprus, including Nicosia (Lefkoşa), Kyrenia (Girne), Famagusta (Gazimağusa), Morphou (Güzelyurt), Trikomo (İskele) and Lefka. Use the city selector on the home page to see only your city.

No. You can check out as a guest with your name, email and phone number. With an account, all your tickets are kept under "My tickets", you can save favourite events and manage refunds and transfers more easily.

Biletcik is available in Turkish, English, Greek, Arabic and Russian. Change the language from the selector at the top of the page.

As soon as your payment is confirmed, your ticket is sent to your email. You can view your tickets and download them as a PDF from your order page. If you bought with an account, they also appear under "My tickets".

No. Just show the QR code on your phone at the entrance — turning up the screen brightness makes scanning faster. You can also print the PDF if you prefer.

When you select tickets or seats and continue to checkout, they are held for you for a short time (usually 10 minutes). The timer is shown on the checkout page; if it runs out, the tickets go back on sale.

Yes, in venues with numbered seating. A seating map opens when you buy, showing the stage, rows and available seats so you can pick your spot. Standing or free-seating events have no seat selection.

Yes, if the event organiser allows it. On your order page, enter the name and email of the person you want to transfer the ticket to. A new ticket is emailed to them and the old QR code stops working. A ticket can be transferred only once.

In family or group bundles, a separate QR code is issued for each person, so everyone enters with their own code. Multi-day passes are valid on every day of the festival or event and allow one entry per day.

For sold-out sessions you can leave your email under "Notify me if seats free up". We will let you know when new tickets are released or returned tickets go back on sale.

You can pay with Visa, Mastercard and other common credit and debit cards. Prices are shown in Turkish lira (TRY).

Yes. Payments are processed by a payment provider that complies with international security standards (PCI DSS). Your card details are never stored on Biletcik servers, and your bank may ask for 3D Secure verification.

No. The ticket price you see on the website and in the app is the final price; nothing is added at checkout. Secure payment, ticket delivery and customer support are included. The total is shown before you confirm payment.

Enter the code in the "Discount / invitation code" field on the checkout page and apply it. The discount is deducted from the total right away. Each code may have its own expiry date and conditions.

First, check your spam folder. If you bought with an account, check "My tickets". If you still cannot find it, contact our support team with your order number or the email you used, and we will help right away.

For events that offer company invoices, tick "I need a company invoice" on the checkout page and enter your company and tax details.

Refund rules are set by the event organiser and shown on the event page. For events that allow refunds, you can request one from your order page within the stated period (for example, up to 48 hours before the event).

If an event is cancelled, you don't need to do anything: the amount you paid is refunded to your card automatically and we notify you by email.

Yes, your ticket remains valid for the new date. We will let you know once the new date is set. If it doesn't suit you, please contact our support team.

Once a refund is approved, it is sent to your card the same day. Depending on your bank, it usually takes 5–10 business days to appear on your statement.

Fill in the application form on the "For business" page. Once our team reviews and approves it, you log in to your business panel and create your own events, sessions and ticket types. Your events go live after a short review.

There are no set-up or monthly fees; we only charge a commission on tickets sold. The rate depends on your business and event type and is set out in your business agreement. Contact us for details.

Your door staff scan QR codes with their phone camera. If the same ticket is scanned twice, a warning is shown. Even if the internet connection drops, scanning continues offline and syncs when the connection returns.

In your business panel you can see sales, occupancy per session, commission and net earnings in real time, and download reports as CSV. Payouts are made to your registered IBAN after commission is deducted.